Question 1

I want to book your services. What's next?

Accepted Answer

We're glad you found a fit! Head on over to the Contact page to fill out our inquiry form. Following that, one of our team members will get in touch with you to book a discovery call to confirm your business needs. We will then send a proposal and contract containing the timeline, cost, payment plans, and other details. Once the contract is signed and the deposit is paid you will receive access to the client portal and we will begin working together.

Please note: We work with a limited number of clients at a time in order to give each project the attention it deserves. As a result, we book at least 1-3 months in advance. Please reach out with that timeline in mind - preferably when you begin thinking about reimagining your brand experience.

Question 2

What if I need something more custom than your packages/collections?

Accepted Answer

Of course! That is not a problem at all. We have our carefully-designed collections that are suited for most businesses, but we are more than willing to create a custom package to fit your needs better. This is done in our proposal stage.

Question 3

How soon can we start?

Accepted Answer

We work with a limited number of clients at a time in order to give each project the attention it deserves. As a result, we book at least 1-3 months in advance. Please reach out with that timeline in mind - preferably when you begin thinking about reimagining your brand experience.

Question 4

Can you just do a logo?

Accepted Answer

Short version - no. As creative marketing experts at Monter, we believe that branding encompasses your brand identity beyond a logo. It includes strategy, copywriting, color palette, typography, photography, combined with market research, competitive analysis, and our brand design and digital marketing expertise. A logo is just one piece of the bigger picture that represents you and your business.

Question 5

What software and apps will we use to communicate?

Accepted Answer

As of December 2022, our team will use the following digital tools to collaborate and communicate with you - Google Drive, Google Meet, Slack.

Question 6

Do you offer payment plans?

Accepted Answer

Yes. Except one-time and monthly services, we offer a payment schedule that is broken up into 2 payments: 60% on accepting the proposal (which is non-refundable fee), 40% before handover of final files.

Due to limited availability and high demand, a non-refundable retainer fee acts as a project spot placeholder. To respect your time and ours, this deposit is required to reserve your spot. Projects are booked on a first-come, first-serve basis.

One-time services require payments before we begin work. Monthly services require payment prior to the beginning of each project month.

No interest or additional fees is added for choosing to do a payment plan.

Question 7

How many clients do you take on at a time?

Accepted Answer

We only book a limited number of clients at a time in order to give the attention to each project that it deserves. Due to this, we book projects at least 1-3 months in advance.

Question 8

What is your policy on refunds?

Accepted Answer

Due to the digital nature of our work and the effort that goes into the process, all payments are final and no refund can be given.

MANAGEMENT CONSULTING
STRATEGIC MARKETING
ANALYTICS + RESEARCH

Frequently Asked Questions

I want to book your services. What's next?

What if I need something more custom than your packages/collections?

How soon can we start?

Can you just do a logo?

What software and apps will we use to communicate?

Do you offer payment plans?

How many clients do you take on at a time?

What is your policy on refunds?

MANAGEMENT CONSULTING STRATEGIC MARKETING ANALYTICS + RESEARCH

Frequently Asked Questions

I want to book your services. What's next?

What if I need something more custom than your packages/collections?

How soon can we start?

Can you just do a logo?

What software and apps will we use to communicate?

Do you offer payment plans?

How many clients do you take on at a time?

What is your policy on refunds?

MANAGEMENT CONSULTING
STRATEGIC MARKETING
ANALYTICS + RESEARCH